FAQ

1. What products do you sell?

We specialize in a wide range of high-quality bags, including handbags, tote bags, backpacks, and clutch bags. Our collections are designed to offer both style and practicality for everyday use.

2. How do I place an order?

Placing an order with us is easy! Simply browse our collection, select your desired item, choose the quantity, and click Add to Cart. When you're ready, click on the Cart icon and follow the steps to complete your purchase by entering your shipping and payment details.

3. Do I need an account to make a purchase?

No, you don’t need an account to shop with us. You can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkouts, and receive exclusive offers.

4. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your parcel. You can also track your order through your Order History page if you have an account with us.

5. What shipping options do you offer?

We offer Standard Shipping within the United Kingdom. Here are the details:

  • Standard Shipping: Free, with an estimated delivery time of 2–4 business days.

Please refer to our Shipping Policy for more details.

6. Can I change or cancel my order?

Once an order is placed, it is processed quickly. Therefore, we are unable to change or cancel an order once it has been confirmed. If you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request before shipment.

7. Do you ship internationally?

At the moment, we only offer shipping within the United Kingdom. We hope to offer international shipping in the future, so please stay tuned!

8. What should I do if my item is damaged or defective?

If your item is damaged or defective, please contact us within 48 hours of receiving your order. We’ll arrange a replacement or full refund for you, depending on your preference. Please email us at support@newbagslimited.shop with photos of the damage or defect for quick resolution.

9. How do I return an item?

We accept returns within 14 days of delivery. Items must be in original, unused condition with all tags and packaging. Please refer to our Return & Refund Policy for detailed return instructions.

10. Will I be charged sales tax or VAT?

All prices on our website include VAT (Value Added Tax), as required by UK law. The price you see at checkout will be the total price, including any applicable taxes.

11. How do I contact customer support?

If you have any questions or need assistance, feel free to contact our customer service team:

We’re available Monday–Friday, 9:00 AM – 5:00 PM (GMT).

12. Are your products sustainable?

We strive to offer high-quality products while considering sustainability. Many of our bags are made from eco-friendly materials, and we are constantly exploring ways to reduce our environmental footprint. Look out for new collections labeled as sustainable!

13. How do I stay updated on new products and offers?

Sign up for our newsletter at the bottom of the page to receive updates on new arrivals, special offers, and exclusive promotions directly to your inbox.

14. Do you offer gift cards?

Yes! We offer gift cards of various denominations, which you can purchase and redeem on our website. Check out the Gift Cards section on our homepage for more details.

15. Do you have a physical store?

At this time, New Bags Limited operates exclusively online. Our bags are available for purchase directly through our website, and we offer fast, reliable delivery across the United Kingdom.